Process Corner
A Freeze is on the Way
A real freeze might feel good in an Atlanta August!
Reminder: A Freeze is on the Way . . . Make that a Change Freeze
When: August 13 - September 5. As we are aware, each year during the Back-to-School period, we have a customary Change freeze to minimize IT risks for the academic and student environments. Below are some reminders you must know regarding changes during this time.
August Maintenance Weekend: August 11-12. There will be additional scrutiny by the CAB for all changes scheduled during the August Maintenance Weekend. There will be NO changes made for any functions that directly impact the academic or student environment.
All Other Changes:
- Must be moved to the next advanced risk level during this period (e.g. Risk Level 5 will become a Risk Level 4; Risk Level 4 will become a Risk Level 3; and so on...)
- Must have additional scrutiny if the change requires the same resources needed for Back-to-School work
- Must have additional scrutiny if the change has the potential to flood the Service Desk with calls
If you have any questions regarding the Back-to-School Change Black Out, please email me at ldallav@emory.edu.
- Luciano Dalla Venezia, Change Manager, IT Service Management
ServiceNow Continues to Grow at Emory
ServiceNow continues to grow!
This past month, the ServiceNow family has grown to include two new schools.
On June 20, the Goizueta School of Business implemented Incident Management utilizing four Assignment Groups to support their business needs. Tanisha Hill is the Incident Manager for these groups and she is off to a great start.
On July 30, the Law School went live with ServiceNow utilizing one assignment group (LAW: IT). Ben Chapman is the Incident Manager for this group which supports about 900 students and 150 faculty and staff. And WHO will provide the Tier 1 support for this group, you ask? Well, it is our own UTS Service Desk! Way to Go Team!
We welcome these schools into the Emory ServiceNow family.
- Enid Britton, Incident Process Owner, UTS ITSMO